Overview
An integrated communications system for small and medium-sized businesses (SMBs), the Alcatel OmniPCX Office* provides a personal communications manager (PIMphony), an advanced call center solution (OmniTouch Call Center Office) secure high-speed Internet access, advanced TDM and IP telephony and LAN switching. There’s a special version for small enterprises (Compact Edition). This e-communication appliance enables SMBs to benefit from voice and data convergence and to avoid the complex, costly deployment of disparate voice and data products. Alcatel’s solution consists of a pre-configured server that provides every employee with voice, Internet, email and data capabilities.
Key Features

• Integrated, modular system, including TDM and IP telephony, Internet access, email and LAN
• Smart and friendly voice communications, with call server, embedded voicemail, integrated call center, personal assistant, integrated CTI server, all user interfaces (for analog, digital, IP, mobile phones and PC softphone), hospitality services for third-party hotel applications
• Native IP telephony, enabling voice to be transported over IP LAN or WAN. Alcatel IP phones can be combined with digital phones, and benefit from the same level of service
• Professional Internet solution, including firewall, proxy server, cache server, IP VPN server, email server, and intranet server providing secure, high-speed Internet access over IDSN, ADSL or leased lines
• Embedded email server, unified messaging solution through native integration of voicemail and email, support for standard email clients (POP3, IMAP4), access to voicemail and email though a simple browser
• Integrated LAN solution and services, including HDCP, DNS and file server
• Open technology: Linux-based system; supports all industry standards for Internet, voice and data communications

Key Benefits

• Specifically designed for small and medium enterprises that do not have specialized IT skills
• Optimizes IT investments through its all-in-one concept and its modular, scalable architecture
• Reduces costs by eliminating unrelated multi-vendor components; reduces installation, integration, maintenance and training costs
• Easy to use, with user-friendly interfaces for telephony, Internet access, email and unified messaging; single management interface for all components
• Modular, expandable design lets you evolve from traditional telephony to IP telephony
• Future-proof solution that is based on Linux and supports industry standards

Compact Edition
Designed for very small enterprises, the Compact Edition delivers all the power of the Alcatel OmniPCX family, while offering high reliability, excellent voice quality and access to a broad range of telephony features.

The wall-mountable Compact Edition takes a minimum of office space and has no noisy fan or visible cabling. A flexible solution, you only pay for the functions you need, while retaining the ability to upgrade the system at the turn of a software key.

Associated Applications

• Alcatel PIMphony
  PIMphony is a personal communications manager that links desktop computers and telephones to provide a powerful, user-friendly phone assistant that manages everyday phone tasks. It offers a complete set of phone services, including call logging, voice mail and set monitoring. Services are continuously available on the PC, regardless of any other applications running.
  
  Company contact databases are fully integrated with PIMphony to provide optimal service. PIMphony improves customer interaction and services, increases personal and team productivity and optimizes your Alcatel OmniPCX Office investment by adding a new dimension to phone services.
• Alcatel OmniTouch Call Center Office
  Designed for small enterprises, the Alcatel OmniTouch Call Center Office is a simple, all-in-one solution that is designed to enhance customer relationship management and to grow with the company's needs. The solution includes automatic call distribution (ACD), monitoring and statistics, and an agent assistant.
• Alcatel OmniVista
  The Alcatel OmniPCX Office is managed by the Alcatel OmniVista 4760, an innovative, modular platform that provides a suite of network management applications. This powerful Java-based tool, accessed through a Web browser, provides centralized management for the Alcatel OmniPCX Office.